JEREMIAH H Sqd

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Verified Reviewer

I haven't received my package yet

The package said it was going to be here in 5 or 10 business days and it seems like it's taking a long time to come.

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Loss:
$86

Preferred solution: Deliver product or service ordered

Sylina Ojx

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Verified Buyer
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Verified Reviewer
| map-marker Nashville, Tennessee

Should have read the other reviews - scammy company

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Helloice Jewelry - Should have read the other reviews - scammy company
Contains 1 confidential file for company representatives

Takes a month to get orders (items ship directly from China). When I said I wanted to return the item for a refund, got a broken english email warning me that shipping would be so costly that I should just accept it and that they would give me 20% off my next order instead.

In other words, they don't actually have a return policy (so their website is lying when they say you have 30 days to return any item). Stay away.

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User's recommendation: Stay away.

Tanya P Gjb

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Verified Reviewer

Received wrong item

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Helloice Jewelry - Received wrong item
Helloice Jewelry - Received wrong item - Image 2
Contains 1 confidential file for company representatives

I ordered a bracelet and the one that I received is way too small, not the length I ordered. I can't even get this on my arm.

I need to exchange this as soon as possible.

This is supposed to be a size 7. If possible, I would like an 8, not to mention there is NO WAY this is a 7.

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Loss:
$59
Pros:
  • Nice things
Cons:
  • Can get exchanges or issues corrected in a timely manner

Preferred solution: The bracelet I ordered in the correct size or an 8

Rosie Grj

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Verified Buyer
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Verified Reviewer

Not trying to refund me my money back

Contains 1 confidential file for company representatives

This company is horrible; do not buy from them! I ordered a ring for my girlfriend, and once it arrived, it was a different ring with only a few similarities.

I let them know about this issue, and they told me they could give me a discount for my next purchase. I will never buy from them again. They offer poor quality products, and the ring was not exactly what I wanted, based on the picture. I've asked for the address a few times, but they're trying to avoid answering that question and are responding very slowly.

I'm still within the 30-day return policy, and I described that to them.

The ring was $150. This company is shady; don't buy from them!

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Loss:
$150

Preferred solution: Full refund

User's recommendation: Don’t buy from them !

Judith P Aom

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Verified Buyer
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Verified Reviewer

It is impossible to reach this company. I have not received my order that I made and paid for 12 days ago, nor have I received any confirmation of shipment.

Contains 1 confidential file for company representatives

I have not received my order, or notification of shipment, HE 241019****269226. I ordered this on 12/26.

I need it by January 12, to give to my grandson on his birthday.

Please respond back to me ASAP. Thank you.

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Loss:
$59
Cons:
  • Very hard to get in contact with

Preferred solution: I would like helloice to respond to my email, or my WhatsApp chat, to let me know what is going on with my order.

User's recommendation: Do not order from this company, if you expect to get in contact with them if you have a problem.

Deshawn Dgw

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Verified Reviewer
| map-marker Reston, Virginia

Return clothing items

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The call didnt go through. No call back or email.

Customer service number non existent. Return process extremely flawed.

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User's recommendation: Hard to impossible to return items and contact customer service

Annakate Wjy
map-marker Goodyear, Arizona

They Don't Want to Give You a Fair Refund for a Returned Item.

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I would give this company negative stars if I could. They provide the worst customer service I have ever experienced.

I had this feeling from the beginning that I shouldn't have ordered from them. But my son wanted a pair of shorts from here so I tried them. I accidentally ordered 3 pair of the same shorts from here at different times. I was so preoccupied during Christmas that I hadn't realized it.

One pair, which was a size large, never got shipped out so they were able to cancel the order. They refunded that pair for $38.99. However, the other two pair, both size medium, were shipped out to me. They were too small for my son so I've been trying to return them.

That would be a total of $77.98 for both pair. Helloice will not refund me for the full price. They are saying they can only give me $15 for both pair! They claim it's too expensive to ship the shorts back so they will not give me the $77.98 for both shorts.

All I want is to get a full refund for both pair of shorts because it's too much of a hassle to return one and exchange the other for a size large.

If you're reading this review, do not purchase from the company! Or if you do, make sure you don't have to do a return.

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User's recommendation: Make Sure You Don't Need to Do a Return for a Refund!

Timothy H Kwm

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Verified Reviewer

Cancel order

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Ret

urn my money ASAP!! I ve looked at your ratings seemingly fraudulent and merchandise tacky& cheap Buyers Beware!!

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Loss:
$47
Pros:
  • Presentation
Cons:
  • Not prudent to their advertisements

Preferred solution: Full refund

User's recommendation: Don't purchase from this company!!

Aisling Zke

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Verified Buyer
| map-marker Beachwood, Ohio

A package not received

Contains 1 confidential file for company representatives

I got a message from UPS about a package. I havent received ?

yet. I tried to track the number, if you can give me a call back for assistance as-soon as possible.thx

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Woodrow G Sbp

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Verified Buyer
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Verified Reviewer

I have not received my necklace

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Contains 3 confidential files for company representatives

I ordered a necklace from Helloice. I paid in full; the money was taken out of my account, and I have waited for months to get my necklace. I have emailed them about the delay, but they have not responded.

Woodrow Gaines

2101* ***th Ave SE

Kent, WA 98031

253-350-****

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Preferred solution: Deliver product or service ordered

JS G Xpz

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Verified Reviewer

Scammers

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Do not do business with this company. I ordered a chain; it's been over 30 days.

They asked for me to pay extra in shipping and when I tried to get my money back, they beat around the bush and tried to get me to pay more money. Now they are saying, if I would like a refund, there is a 20 percent manufacturing fee.

It's a complete scam. Do not do business with them.

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Loss:
$111
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: Don’t do it

Tamra Prl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New City, New York

To make a return

Contains 1 confidential file for company representatives

Rood David

(845) 538-****

rooddavid1231@***.com

I made an order and did not realize it was buy 1 get one free.. I want to cancel this purchase please

The order #

HE240000****1117

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Anijah Biy

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Verified Reviewer
| map-marker Houston, Texas

The number was the wrong number

The number was the wrong number and then they want you pay for a return label it didn't state that when you ordered the product it sated 30 day money back

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User's recommendation: Do not order from this site

George D Aqk

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Verified Reviewer
| map-marker Baltimore, Maryland

Online buying

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Make sure they in the USA ¡!!! Because you will not be able to speak to no one on the phone they will only get in touch with you if they have too

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Nia W Ogm

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Verified Reviewer

Track my order

I bought the product and went through so many hoops with the apps, yet I still did not receive my order. I am so confused.

Walmart doesn't make this so difficult; there are so many apps just to track my order.

I just want my product. How hard is it to do that?

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Preferred solution: Apology

User's recommendation: it irritating so many apps to get the product

Myonna Rdd
map-marker Spring, Texas

I have not received my express order

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Updated by user Feb 06, 2025

I’ve ordered with hello ice before. I had a good experience.

I paid for express service and hv yet to receive my expected expedited order. That’s a problem

Original review Feb 05, 2025

My order was suppose to had been delivered on express from 4-6 days. Its been longer than that.

I hv no tracking number. When I called, the automated operator asked me to purchase the call then hung up. Ive ordered from Helloice before. I never had a problem.

Now I do, and they dont want no problems with me. Believe that!!

View full review

User's recommendation: Don’t buy. Especially if u can’t talk to anyone

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